Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags when applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
Starting a Return
To start a return, contact us at hulcapparel@gmail.com.
Please do not send your item back until you have received return instructions from us.
Hooked Up Line Company sells products that may be fulfilled by different suppliers and fulfillment partners. Because of this, the correct return address may vary depending on the item you purchased.
If your return is accepted, we’ll provide instructions on how and where to send your package. When applicable, a return shipping label will also be provided.
Items sent to Hooked Up Line Company or another address without first requesting a return may not be accepted or may experience delays in processing.
You can always contact us with return questions at hulcapparel@gmail.com.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Please include your order number and photos of the item and packaging when possible. This helps us resolve the issue with the appropriate supplier or fulfillment partner as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom or personalized products, gift cards, and other products designated as final sale or non-returnable at the time of purchase.
Some products may also be subject to additional return restrictions based on their type, condition, or the policies of the supplier fulfilling the order.
Please contact us at hulcapparel@gmail.com if you have questions about whether a specific item is eligible for return.
Sale Items
Unless an item is specifically marked Final Sale, sale and discounted items may be returned if they otherwise meet the requirements of this return policy.
Exchanges
The fastest way to receive a different item, size, or style is to return the item you have and, once the return is accepted, place a separate order for the replacement item.
Refunds
Once your return has been received and inspected by Hooked Up Line Company or the supplier that fulfilled your order, we’ll notify you regarding the status of your refund.
If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.
If more than 15 business days have passed since we notified you that your refund was approved, please contact us at hulcapparel@gmail.com.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a reason, as required by applicable law.
The item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
Please contact hulcapparel@gmail.com before returning the item so we can provide the correct return instructions and return address.